Terms of Service

Mslahtk designs, builds, and maintains digital systems for businesses, including websites, AI assistants, marketing content, booking systems, online stores, and custom platforms. The exact services included in your subscription are defined in your service agreement and confirmed before billing begins.

To use Mslahtk services you must meet the following age and capacity requirements:

In compliance with Israeli Consumer Protection Law, we disclose the activation timeline for each service before purchase. The standard delivery timeframe for all services is up to two (2) weeks from the date of payment.

Our services are billed monthly. Two subscription terms are offered: a monthly term with no commitment, and a committed 12-month term at a reduced price (see section 16). By subscribing, you agree to the following:

On a monthly term you may cancel at any time through WhatsApp, email, phone, the Billing page in your dashboard, or the contact page on our website. Cancellation takes effect at the end of the current billing period and your service remains fully active until then.

On a committed term, a cancellation request takes effect at the end of the commitment period, as described in section 16.

Under Section 14C of Israel's Consumer Protection Law, you have the right to cancel within 14 days of initial signup (4 months for seniors aged 65+, persons with disabilities, and new immigrants) and receive a refund for unused service. A cancellation fee may apply, capped at the lesser of NIS 100 or 5% of the transaction amount. After this cooling-off period, subscription fees are non-refundable for partial billing periods, except where Israeli law mandates a refund (e.g., service defects, non-delivery, or misrepresentation). See our Cancellation & Refund Policy page for full details.

Mslahtk provides services throughout Israel. We do not currently offer services to customers located outside Israel. All services are delivered remotely.

When using our services, you agree to:

When you use Mslahtk to operate a WhatsApp Business Account, your use of the WhatsApp Business Platform is also governed by the policies of Meta Platforms, Inc. By using our WhatsApp features, you agree to comply with:

On full payment, you own the website content, designs, and configurations we deliver to you. We retain ownership of our underlying tools, frameworks, and any code or systems we developed for general use. Third-party assets (fonts, stock images, plugins) remain subject to their original licenses.

We make reasonable efforts to keep our services available, but we do not guarantee uninterrupted operation. Scheduled maintenance, third-party outages, or events outside our control may temporarily affect availability. We are not liable for losses caused by such interruptions.

To the maximum extent permitted by law, Mslahtk's total liability for any claim arising from these Terms or your use of our services is limited to the amount you paid us in the three (3) months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

We may suspend or terminate your service if you breach these Terms, fail to pay, use the service unlawfully, or for other legitimate business reasons. Where reasonable, we will give you advance notice and an opportunity to fix the issue.

These Terms are governed by the laws of the State of Israel. Any dispute arising under these Terms will be resolved exclusively in the competent courts of Israel.

We may update these Terms from time to time. Material changes will be communicated to active customers in advance. Continued use of the service after the changes take effect constitutes acceptance of the updated Terms.

Services are sold on two subscription terms: a monthly term with no commitment, and a committed term of 12 months at a reduced price. On both terms, billing is monthly.

We may update plan prices. A price change for an existing customer takes effect no earlier than the first billing cycle beginning 30 days after written notice is sent. A customer who does not wish to continue at the updated price may cancel before the change takes effect, with no further charge.

Transition from a trial or pilot to a paid plan does not happen automatically. A customer who received the service free of charge moves to a paid plan only after expressly confirming and providing a payment method.

The customer shall not use the services for any of the following:

The customer acknowledges that access to the platform is conditional on approval by Meta, and that Meta is entitled to reject a message template, to restrict or block a telephone number, and to lower or raise the quality rating of an account, at its sole discretion and without giving reasons. Such actions are not within the control of the Company.

Blocking, suspension or template rejection by Meta does not constitute a breach by the Company and does not give rise to a refund, a reduction in fees, or cancellation of the subscription. The Company will use reasonable efforts to assist the customer in dealing with such an event, but does not undertake any outcome.

The customer shall indemnify the Company, its officers and its employees against any claim, demand, damage, expense and reasonable legal fees arising from content the customer uploaded or that was sent on its behalf (including content generated by the automated agent according to its configuration), from use by the customer of the WhatsApp Business Platform, from a breach of law by the customer, or from a claim by an end customer of the customer in connection with the service it received.

The Company shall notify the customer of the claim within a reasonable time and permit the customer to conduct the defence, provided that the customer shall not settle without the written consent of the Company.

The service is provided AS IS and AS AVAILABLE. Except as expressly stated in these Terms and subject to mandatory law, the Company makes no representation or warranty, express or implied, including as to fitness for a particular purpose, merchantability, uninterrupted operation, freedom from error, or any business outcome. No commitment is made as to increased revenue, number of customers or number of enquiries.

The service includes artificial intelligence components that compose and send messages to the end customers of the customer, book appointments and generate content, according to the configuration the customer sets. These components act on behalf of the customer, and the content of the messages sent is the content of the customer for all purposes.

AI output may be incorrect, incomplete or inappropriate to its context. The customer acknowledges that the system may err in booking an appointment, in stating prices, availability or services, and in composing replies.

The customer is solely responsible for supervising the conduct of the automated agent, for checking appointments that were booked, and for correcting or cancelling any erroneous action. The customer is also responsible for ensuring that its end customers receive adequate disclosure that replies are automated, to the extent applicable law requires it.

The system does not provide and does not purport to provide medical, legal, financial or other professional advice. A customer practising a regulated profession is responsible for ensuring that its use of the service complies with the professional rules applicable to it.

The following provisions apply to the engagement as a whole: