1. Services
Mslahtk designs, builds, and maintains digital systems for businesses, including websites, AI assistants, marketing content, booking systems, online stores, and custom platforms. The exact services included in your subscription are defined in your service agreement and confirmed before billing begins.
2. Eligibility & Age Requirements
To use Mslahtk services you must meet the following age and capacity requirements:
- You are at least 18 years old, OR
- You are a legally authorized representative of a registered business entity, OR
- You are between 16-18 years old and have written parental or guardian consent (documentation may be requested).
- We do not knowingly collect personal information from children under 16. If you are a parent and believe your child has signed up without consent, contact us at [email protected] for immediate account closure.
- By subscribing, you confirm that you meet these requirements and that all information you provide is accurate and truthful.
3. Service Activation Timeline
In compliance with Israeli Consumer Protection Law, we disclose the activation timeline for each service before purchase. The standard delivery timeframe for all services is up to two (2) weeks from the date of payment.
- Setup begins within 24-48 hours of payment.
- Full delivery and launch within 14 business days (2 weeks), depending on content readiness and your feedback turnaround.
- m-Forge (Custom builds): timeline may differ based on scope and is agreed upon in writing before purchase.
- If activation is delayed beyond these timeframes due to our fault, you are entitled to a full refund of any unused service time.
4. Subscription & Billing
Our services are billed on a monthly subscription basis. By subscribing, you agree to the following:
- All prices displayed on our website are in New Israeli Shekels (ILS / ₪) and are listed before VAT. Israeli VAT (18%) is added at checkout and shown clearly before payment is confirmed.
- Your subscription renews automatically each month on the same date until you cancel.
- You authorize us (and our payment processor) to charge your payment method for each billing cycle.
- You are responsible for keeping your payment information accurate and up to date.
- A tax invoice with VAT breakdown is issued for each successful payment.
5. Cancellation
You may cancel your subscription at any time through WhatsApp, email, or phone. Cancellation takes effect at the end of the current billing period — your service remains fully active until then. There are no minimum-term contracts.
6. Refunds & Cooling-Off Period
Under Section 14C of Israel's Consumer Protection Law, you have the right to cancel within 14 days of initial signup (4 months for seniors aged 65+, persons with disabilities, and new immigrants) and receive a refund for unused service. A cancellation fee may apply, capped at the lesser of NIS 100 or 5% of the transaction amount. After this cooling-off period, subscription fees are non-refundable for partial billing periods, except where Israeli law mandates a refund (e.g., service defects, non-delivery, or misrepresentation). See our Cancellation & Refund Policy page for full details.
7. Service Area
Mslahtk provides services throughout Israel. We do not currently offer services to customers located outside Israel. All services are delivered remotely.
8. Your Responsibilities
When using our services, you agree to:
- Provide accurate information about your business and customers.
- Use our services only for lawful purposes and in compliance with all applicable laws.
- Not use our services to send spam, distribute malware, or engage in fraudulent activity.
- Respect the intellectual property rights of others.
- Notify us promptly of any unauthorized use of your account or services.
9. WhatsApp Business Platform — Acceptable Use
When you use Mslahtk to operate a WhatsApp Business Account, your use of the WhatsApp Business Platform is also governed by the policies of Meta Platforms, Inc. By using our WhatsApp features, you agree to comply with:
- The WhatsApp Business Terms — https://www.whatsapp.com/legal/business-terms
- The WhatsApp Business Messaging Policy — https://www.whatsapp.com/legal/business-policy
- The WhatsApp Commerce Policy — https://www.whatsapp.com/legal/commerce-policy
- You will only message users who have given you prior opt-in consent through a clear opt-in mechanism, and you will honor opt-out requests promptly.
- You will not send spam, unsolicited bulk messages, scams, deceptive content, or content prohibited by the WhatsApp Business or Commerce policies.
- You will not use the service to sell goods or services prohibited by the WhatsApp Commerce Policy (e.g., firearms, illegal drugs, regulated financial products without authorization, adult content).
- You will provide accurate business information in your WhatsApp Business profile.
- We may suspend or terminate your account, or disconnect a phone number from the platform, if we reasonably believe you have violated these requirements or if Meta requires us to.
10. Intellectual Property
On full payment, you own the website content, designs, and configurations we deliver to you. We retain ownership of our underlying tools, frameworks, and any code or systems we developed for general use. Third-party assets (fonts, stock images, plugins) remain subject to their original licenses.
11. Service Availability
We make reasonable efforts to keep our services available, but we do not guarantee uninterrupted operation. Scheduled maintenance, third-party outages, or events outside our control may temporarily affect availability. We are not liable for losses caused by such interruptions.
12. Limitation of Liability
To the maximum extent permitted by law, Mslahtk's total liability for any claim arising from these Terms or your use of our services is limited to the amount you paid us in the three (3) months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.
13. Termination by Us
We may suspend or terminate your service if you breach these Terms, fail to pay, use the service unlawfully, or for other legitimate business reasons. Where reasonable, we will give you advance notice and an opportunity to fix the issue.
14. Governing Law
These Terms are governed by the laws of the State of Israel. Any dispute arising under these Terms will be resolved exclusively in the competent courts of Israel.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated to active customers in advance. Continued use of the service after the changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us at [email protected] or through our contact page.