Cancellation & Refund Policy

Monthly plan: you may cancel at any time to stop future billing. There is no minimum term and no cancellation fee, other than the statutory cooling-off fee described in section 3.

Committed 12-month plan: the reduced price is given in exchange for the 12-month term. A cancellation request submitted during the commitment period takes effect at the end of that period and the monthly charge continues until then, as set out in section 16 of the Terms of Service. At the end of the period the plan continues month to month with no new commitment.

Cancellation takes effect at the end of your current billing period. Your service remains fully active until that date, and we will not charge you for the next billing cycle.

Where the Consumer Protection Law applies to you, charges stop within three business days of your cancellation notice, as the law requires for ongoing transactions. In practice we stop the next charge immediately when the cancellation is recorded.

Under Section 14C of Israel's Consumer Protection Law, you have a legal right to cancel your subscription within a cooling-off period and receive a refund for unused service. This right applies once, at the start of your initial signup. It does not reset with each monthly renewal.

After the statutory cooling-off period has passed, subscription payments are non-refundable for partial billing periods. Once a billing cycle has been paid, you keep full access to the service until the end of that period, but no refund is issued for the unused portion when you cancel mid-cycle. You are simply not charged again on the next renewal date.

Refund rights are reinstated, in full, in the following circumstances regardless of when they occur:

Subscriptions renew automatically on the same date each month. As required by Israeli Consumer Protection Law, where applicable we will send you a reminder before each renewal so you can review or cancel without surprises.

All prices displayed on our website are in New Israeli Shekels (ILS / ₪) and are listed before VAT. Israeli VAT (18%) is added at checkout and clearly shown to you before payment is confirmed, so you always see the full final amount before completing the transaction. A VAT breakdown appears on every tax invoice.

Mslahtk provides services throughout Israel. We do not currently offer services to customers outside Israel. All services are delivered remotely via online platforms, WhatsApp, email, and phone; physical visits are not provided unless explicitly arranged in advance.

To cancel, reach out to us through any of the following channels:

You can also send a cancellation notice through the contact page on our website (the Cancel subscription link in the footer) or from the Billing page in your dashboard. Every channel is free, and we confirm the cancellation in writing.

After your service ends, we will retain account and billing records as required by Israeli tax and accounting law (7 years). Other data we hold on your behalf will be handled according to our Privacy Policy.